Last Updated: 25 May 2018
FesTek is a service that is owned by FesTek LLC which is registered in Wyoming, USA.
Our website address is: https://festek.org
FesTek follows the following principles in order to protect your privacy:
• We do not collect more information than is necessary;
• We do not use your data for purposes other than those specified;
• We do not keep your data if it is no longer needed;
• We do not spread your data to third parties without your consent.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We use contact forms on this website to allow customers and visitors to sign-up to mailing lists, respond to surveys, submit support tickets and get in touch with us.
For customer service and corporate governance purposes, we archive the following personal information that is submitted through any contact form indefinitely in our website’s database: your full name, email address and IP address.
FesTek will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees and contractors, as described above, FesTek discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when FesTek believes in good faith that disclosure is reasonably necessary to protect the property or rights of FesTek , third parties or the public at large.
If you are a FesTek customer and have opted in to receive news and updates from us, FesTek may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with FesTek and our products. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.
FesTek takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
As part of our security measures we have implemented HTTPS across the entire website and encrypt data flow between the client browser and web server.
We use Google Analytics cookies (described in detail in the Analytics section).
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Our website uses Google Analytics, a service that transmits website data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Read about how Google uses information from sites and apps that use their service here: https://policies.google.com/technologies/partner-sites
A list of all the cookies that Google Analytics uses along with an explanation of each cookie can be found here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
We have enabled the optional IP Anonymization and Google Analytics Opt Out functionality in this plugin in order to be compliant with the European General Data Protection Regulation (GDPR).
You may also install the Google Analytics Opt-out Browser Add-on to completely prevent your data from being reported in Google Analytics: https://tools.google.com/dlpage/gaoptout/
While you visit our site, we’ll track:
• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed and to make recommendations
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We currently retain personal data for orders placed on this website for the following amount of time:
• Inactive accounts: 3 Months
• Pending orders: 3 Months
• Failed orders: 3 Months
• Cancelled orders: 3 Months
• Completed orders: Indefinitely
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
We share information with the following third parties who help us provide our orders and store services to you:
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
We restrict access to the information you provide us to as few people as possible. Currently only administrators and senior team members can access:
• Order information like what was purchased and when it was purchased, and
• Customer information like your name, email address, and billing information.
These people require access to this information in order to help fulfill orders, process refunds and provide support.
We accept payments through various payment processors. When processing payments, some of your data will be passed to to the respective payment processor, including information required to process or support the payment, such as the purchase total and billing information. We do not store your credit card or payment method informations, this info is processed directly with the payment processor of your choosing.